Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, please start by checking your bank account. Then contact your credit card company, as it may take some time for the refund to be officially processed and posted. Refunds often require a short processing period before appearing in your account.  If you’ve completed these steps and still haven’t received your refund, please get in touch with us at support@loveorganicbaby.com

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@loveorganicbaby.com and send your item to: 

10209 Tujunga Canyon Blvd #868, Tujunga, CA 91042

Shipping
To return your product, you should mail your product to:

10209 Tujunga Canyon Blvd #868

Tujunga, CA 91042

You are responsible for covering the cost of return shipping. Shipping fees are non-refundable. If a refund is issued, both the original shipping cost (if free shipping was used) and the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.